FAQ – Frequently Asked Questions

Frequently Asked Questions (FAQ)

🛒 Orders & Technical Fitment

Q: How do I ensure a part fits my vehicle? A: Accuracy is our priority. We recommend searching by OEM Part Number or providing your VIN (Vehicle Identification Number) to our team via WhatsApp. We cross-reference every part against official manufacturer catalogs before dispatch.

Q: Are your parts new or used? A: We specialize in genuine OEM used and refurbished components. Every engine, transmission, and spare part in our Sharjah warehouse is rigorously inspected, tested, and verified for performance.

🚚 Shipping & Global Logistics

Q: Do you offer international shipping? A: Yes. We provide Express Worldwide Shipping from our UAE hub. We specialize in fast delivery to the United States, Nigeria, and Europe via trusted carriers like FedEx, DHL, and Aramex.

Q: How long does shipping take? A: Orders are processed within 1 business day. Express international delivery typically takes 5–9 business days, depending on your location and customs clearance.

Q: Can I pick up my order in person? A: Yes. We offer Local Pickup from our headquarters: Yard No. 6523-1, Al Sajaa, Sharjah, UAE. Select "Local Pickup" at checkout for collection instructions.

🔁 Returns & Warranty

Q: What is your return policy? A: We offer a 14-day return window for parts that are no longer needed (subject to a restocking fee). Parts must be in their original, uninstalled condition with Revline security markings intact.

Q: Do your products come with a warranty? A: Yes. Most genuine OEM mechanical parts include a 30-Day Functional Warranty. For full terms, please visit our Warranty & Returns page.

💳 Payments & Security

Q: What payment methods do you accept? A: We accept Visa, Mastercard, American Express, Discover, and PayPal.

Q: Is my payment information secure? A: Absolutely. We use SSL encryption and are fully PCI-compliant. REVLINE (White Line LLC) never stores your full credit card details on our servers.

📞 Contact Support

Q: How can I contact your technical team? A: We are available Monday – Saturday to assist you.